How we count dwell between the kerb and the pier
A stopwatch, a marked column, and a refusal to average away the family with a double buggy. What actually goes on a walk-time table.
Field notes
Short pieces from walks, night lighting, and arguments about averages. Written for duty teams, not for a conference badge.
What a duty manager looks at at 05:40
First wave is not a graph. It is a coffee, a stand list, and three people who have not yet clocked in at security.
When the reclaim board is honest and the belt is late
First-bag clocks lie if the loader is still on a remote stand. How we mark that without frightening the hall.
Reading a security queue without standing in it
From the supervisor’s hatch you can see trays, not tempers. The drawing has to show both the lane and the spill into retail.
Ops-room lighting and why the yellow wall eats the board
Sodium leftover, night-mode phones, and a wall painted ‘warm welcome’. How we hang a board so the night shift can still read lane names.