Terminal operations dashboard programme
A multi-week, on-airport commission that turns kerb-to-gate movement into wall boards and shift briefing sheets the duty team can actually stand in front of.
Who it is for
Terminal duty managers, airport operations directors, and ground-handling leads who share one operations room and are tired of briefing first wave from a spreadsheet projected on a stained wall. It suits a UK regional or two-pier terminal more than a five-terminal hub; we still visit larger sites when a single pier is the true client.
What you leave with
Agreed wall boards for first-wave, inbound bank, and a thin disruption strip, plus a printed handover pack the outgoing duty manager can annotate in pencil. The drawings use your lane names, pier letters, and belt numbers. They are not a login, a licence, or a hosted screen.
Included
A scoping call; two on-site blocks of three days (airside escort required); walk-times from kerb to pier on a midweek sample and one busier sample; observation from the approved supervisor positions at security and reclaim; draft boards on paper in the operations room; one revision after the hang-and-walk; print-ready files for a local printer you choose.
Excluded
Live data feeds, stand-allocation software, radio equipment, and staff training beyond the hang-and-walk. We will not re-write your emergency orders. Electrical hanging of screens is your facilities team’s work; we mark heights and viewing distance only.
Who does the work
Maeve Quinn leads the walks and the board language. Tomasz Hale draws the wall layouts and checks viewing distance in the room. Both attend the first on-site block; one returns for the hang-and-walk.
How it runs
Week 1 is a call and a request for your existing playbooks. Weeks 2–3 are the first stay: counts, photographs from approved points, and a pencil wall. Weeks 4–6 are drawing in Mark Cross with questions by email. Weeks 7–8 are the second stay, hanging, and a night-shift read in the actual lighting.
Duration and place
Five to eight working weeks. Delivery is on site at the terminal, with drawing done at 43 East Street, Mark Cross, then a final hang-and-walk in your operations room.
Preparation
You arrange airside passes, an escort, and a table in the operations room that is not the kettle table. Share belt numbers, lane names, and any seasonal playbook before we travel. We need one quiet midweek and one comparable busy period; we do not invent a Saturday from a Tuesday.
Constraints
We will not stand in live search lanes. Photography follows your airport rules. If fog or industrial action cancels a stay, we reschedule the on-site days rather than guess the hall from photographs.
Price
Quoted from £18,400 for a single-pier programme; two-pier work is scoped after the walk. Travel inside mainland UK is included; island and offshore terminals are quoted after the first call. A deposit of one-third holds the first on-site week.
Next step
Write to us with the terminal name, pier count, and whether the pain is first wave, reclaim, or security. We reply within two working days and, if it fits, propose visit dates.